Allow for processing time - Allow 2-4 business days for processing, if additional time is necessary we will email you with an expected release date. Please be aware that unexpected delays are going to happen, it's the new normal. Please contact us with any questions or concerns, we will do our best to assist you. We will give you our most up-to-date information, but this can change at any time without notice. Thanks for your patience!
FREE SHIPPING - Free standard Ground shipping on orders over $99.99. Size and weight restrictions apply, this is intended for standard size UPS boxes only. This offer excludes heavy, oversize, freight, HAZMAT, or any product which requires additional handling. For the lower 48 states only.
NORTH CAROLINA RESIDENTS - We're in North Carolina too! Free standard Ground shipping on orders over $99.99 for Florida shipments. Excludes heavy, oversize, freight, and HAZMAT shipping. Take advantage of our discounted freight shipping, use a business address to get the best rate.
RUSH ORDERS - Due to volume and substantial inventory movement, actual stock levels ARE NOT depicted on the website. In emergency situations please email parts@hbiauto.com for availability. Additional expedited delivery options are available at an additional fee for items that may be obtained outside the U.S.
Shipping Methods - UPS is our default and primary shipping method, we also use the US Postal service for small flat rate packages. For larger items we use freight carriers. In an effort to deliver orders quicker, we may use different shipping carriers than selected if necessary (at no extra cost). Shipping and expediting fees are never refundable, no exception. Return shipping is never covered by HBi Parts Direct. Signature is required for higher value shipments.
All orders are subject to a 2-4 business days processing time, special orders can take longer. Once we process your order, you will receive an automated email if additional processing time is necessary. If delivery by a specific date is critical, contact us ASAP! We will be happy to check to see if we can meet your deadline.
Have a shipping error? Damaged box? Timing is critical, so make sure you inspect your order upon receipt from UPS and contact us within 10 days of delivery. If you're outside the USA and having the package forwarded to your location, make sure the receiver opens the package and inspects for damage and accuracy. Our responsibility ends there, any loss or damage beyond that point will have to be settled with your shipper/freight forwarder.
International orders - our site will quote International shipping to your location. If you're looking for a shipping quote, please add the items to your shopping cart and proceed to the checkout page for a complete shipping quote.
Taxes & Duty - If you're outside the US, you will be responsible for any taxes or duty fees which are imposed by your government. Before ordering, check with UPS or your local government to get an estimate.
Freight Forwarder? - If you're using a freight forwarder, our responsibility ends when they receive the package. Make sure they inspect all contents for damage and accuracy, and contact us with any issues before they forward the products to your location. Once they forward the package they are responsible for any loss, damage, or missing items.